Contact Us

Lovely Melanin Company's team is dedicated to assisting you to thrive and continue to grow, along with you having the best shopping experience. Contact our support team with questions or concerns. To contact our team, all you need to do is email support@lovelymelanin.onmicrosoft.com. If you’re contacting us regarding certain things, it is best to be sure to include the URLs or screenshots in your message and explain how we can help

You may find the answer you’re looking for on our FAQ page too.

 

Support hours & availability

Our support team is available 5 days a week, between Monday – Friday 8:30AM – 9:00PM EST.

 

Email Support

We attend to answer all messages sent to support@lovelymelanin.onmicrosoft.com within 24-72 business hours depend on messaging volumes. When you contact the Support Team via email, you should receive an auto-reply email notifying we received your email. If you do not receive an email, this could mean we have not received your email (please check your spam box to see if the auto-reply message was sent there). If you do not receive an auto-reply message within an hour, please try resending your message.

 

Live Chat Support

You can access live chat simply through landing on your dashboard. The chat box should appear in the right-hand corner of the screen within minutes. 

 

Social support: Customers can tag our social media accounts for assistance too.   

Snapchat: @lovelymelanincompany

Facebook: @lovelymelanincompany

Pinterest: @lovelymelanincompany

Instagram: @lovelymelanincompany