FQAs
General Questions
- Credit Card
- Debt Card-
- Cash App @lovelymelaninco
- Venmo @lovelymelanincompany
- Paypal @lovelymelanincompany
- Invoice
- Cash (ONLY Scheduled Direct Pickup or Delivery) with our on-hand POS System
Yes, we have a store location. But open to the public upon request. And we do pickup services in different locations and not at our store location at this time.
Our store hours are 9AM to 9PM & Website is 24 Hours.
Yes, we gift wrapping upon request for an additional $5.
You can contact our customer service team by [phone number], [email address], or through our website's contact form clicking contact, or emailing at support@lovelymelanin.onmicrosoft.com / lovelymelanin@gmail.com or calling and leaving a voicemail at (405)492-7622 / (405)-534-5507.
Donations go to a variety of causes such as providing aid to those affected by natural disasters, supporting education initiatives, providing food and shelter to the homeless, and many more. It's important to research and donate to a cause that aligns with your values and goals for making a positive impact in the world
We have a small staff, we don’t always have our volunteer workers at hand. We receive tunes of messages, comments, & etc. If we spent my time replying to every message we would not have any time to create. It’s important we use our time & energy to create! At this time we don’t feel comfortable having anyone else speak / reply on my behalf, so we simply cannot reply to all dms, but we try my best to reply to what we see! We do monitor our email, so if it’s important, regarding an existing order, please send me an email at support@lovelymelanin.onmicrosoft.com
When available, pre-order listings are released on my website. Please be sure to read the product description. Pre-ordering usually takes about 1-3 weeks to be created depending on the items. When ordering if you would like a certain detail or something special add a note at checkout or email me (support@lovelymelanin.onmicrosoft.com) & I will do my best to accommodate! Once your order has been created for you & packaged you will receive an email with tracking info linked!
If a product / pre-order listing says sold out this means I am at my order capacity & cannot take any more orders at that time, as we create each by hand or waiting on shipment. We always post once we can offer more available.
Simply browse our product catalog, add items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information. We offer a [Number]-day return policy for unopened and unused products. Please refer to our return policy page for complete details.
For more information, please visit our policy page. Navigate to the menu bar at the top of our website, then hover your cursor over the policies section. Clicking on policies will display all of our website and business policies.
We offer services beyond product sales, including consultations, educational workshops, freelancing, online resources, personalized customer support, loyalty programs, community building, gift services, subscription services, and after-sales support. Our services is to provide tailored recommendations, ongoing support, and educational opportunities to assist clients achieve their personal and business goals
Yes, we offer wholesale and bulk purchasing options for qualified businesses. Please contact us at [email/phone] for more information.
Do you offer samples of your products?
We understand the importance of trying before you buy! Here's everything you need to know about our product sample policy: https://lovelymelanin.myshopify.com/pages/product-sample-policy
Do you offer samples of all your products?
[Yes/No]
- If Yes: We offer samples of specific some select products like our skincare items, herbal teas, essential oil blends, and Epsom salt.
- If No: Due to small-batch production and product cost, samples of all products may not be available.
How can I request a sample?
You can request a sample in the following ways:
- With a Purchase: [Explain how samples are offered with purchases, e.g., "Add sample requests in the notes section of your order," "We include complimentary samples with orders over a certain amount," etc.]
- Through Our Website:
- Customers can request samples via our website through our website clicking on select products that has that option.
- In-Store:
- Samples may be available at our physical store location. Please inquire with a staff member.
Are samples free?
[Yes/No]
- If Yes: We offer complimentary samples sometimes.
- If No: Samples are available for a nominal fee of $0.99+ to cover production costs.
Q: How many samples can I request?
A limit of 4 samples may be requested per customer or per order.
What size are your samples?
Sample sizes vary depending on the product. Samples typically range from 1-2 uses.
Do you ship samples internationally?
[Yes/No] We ship samples within worldwide. International shipping of samples may not be available.
What if I have an allergic reaction to a sample?
If you experience any allergic reaction to a sample, discontinue use immediately. If symptoms persist, seek medical attention. Please notify us of the reaction, so we can document it.
Yes, we can. We would just have to ask your personal questions as it would be if you would go to the website. So, to save us both time especially if we have a lot of DMs it will talk time to get to you. Fastest way to put an order in would be through our website.
@ajatulove / @lovetuheal / @lovetunourish.nature / @lovelymelanincompanyllc / @illusionsoftu (spelled exactly like that) is my ONLY @‘s that i have / use for my business’ social media. Our company has multiple social media account linked on each of the store fronts of the business, and my main on our home page or partnership page. (We are aware of fake accounts impersonating, often direct messaging people. We do our best to have them taken down. I never randomly dm you, unless it is about an order you have already placed or winnings. The only way we accept orders fast is payment via.
Natural Products Questions
We prioritize sourcing high-quality, ethically obtained ingredients. Our products are crafted with minimal processing and are free from harsh chemicals, artificial fragrances, and unnecessary additives. We believe in harnessing the power of nature to promote well-being.
We are committed to cruelty-free practices and many of our products are vegan. Please check individual product descriptions for specific certifications and ingredient lists.
Yes! We are committed to sourcing and crafting products with the highest quality, natural ingredients. We prioritize organic, wildcrafted, and sustainably harvested botanicals whenever possible. We clearly list all ingredients on our product labels for complete transparency.
We work with trusted suppliers who adhere to strict quality standards. We conduct thorough testing and analysis to ensure the purity and potency of our ingredients.
We strive to minimize the use of preservatives. When necessary, we use natural preservatives to ensure product safety and shelf life. Specific preservative details are listed on individual product pages.
While our products are made with natural ingredients, we recommend performing a patch test before using any new product, especially if you have sensitive skin or known allergies. If you experience any irritation, discontinue use immediately. If you have serious allergies or conditions, please consult your doctor.
Store your natural products in a cool, dry place away from direct sunlight and heat. Some products may benefit from refrigeration. Refer to individual product instructions for specific storage recommendations.
Customizing Products Questions
Currently, because of how busy our business has become we have limited ordering on accepting custom orders. If we are able to take on more custom work in the future. You will be able to see that custom ordering is available if it shows. If it doesn't check back frequently to see if it is available to buy. *Some of my product listings are slightly customizable (see individual listings for details)
Consulations Questions
When you've completed purchasing, you'll be able to login to your coaching account and find out the next steps required to book a time for your appointment from there. Or if need to schedule a pickup or delivery, it would be via email (support@lovelymelanin.onmicrosoft.com).
A life consultant or coach can help you identify and achieve your goals, improve your personal and professional relationships, develop new skills and habits, and increase your overall satisfaction and happiness with your life. They can provide guidance and support to help you overcome obstacles and reach your full potential.
While a consultant is the expert who will solve difficulties, a coach helps the person they are working with to solve challenges. A coach will deal with problems like fear or low self-confidence. Typically, a consultant can assist with issues that are relevant currently.
Yes, before beginning any coaching, everyone MUST first have a Connection Consultation. To see how well we connect and whether we think it's a good idea to continue forward with assisting you on your business journey.
Please get in contact at any time if you're not satisfied with your training. We do our best to ensure all clients are happy and need to determine on a case-by-case basis the eligibility of refunds.
For sure! You simply need to purchase consultation again and will be able to get access to another set of consulting sessions.
You can schedule a consultation by [Provide instructions, e.g., filling out a contact form, booking online, calling us, etc.].
Consultation fees vary depending on the type and duration. Please refer to our consultation page for pricing information.
We offer self development consultations and business development consultations.
Trainings, Courses, Classes, & Programs Questions
Please get in contact at any time if you're not satisfied with your training. We do our best to ensure all clients are happy and need to determine on a case-by-case basis the eligibility of refunds.
While our products are made with natural ingredients, we recommend performing a patch test before using any new product, especially if you have sensitive skin or known allergies. If you experience any irritation, discontinue use immediately. If you have serious allergies or conditions, please consult your doctor.
What types of trainings/courses/classes/programs do you offer?
We offer a wide range of [Specify areas, e.g., digital marketing, software development, leadership, creative writing] programs designed to [Specify benefits, e.g., enhance your skills, advance your career, explore new passions]. Please visit our website or contact us to explore our current offerings.
Who are your instructors/trainers?
Our instructors are industry experts and experienced professionals with [Specify qualifications, e.g., years of experience, certifications, relevant degrees]. They are passionate about sharing their knowledge and helping you achieve your learning goals.
What is the class size?
Class sizes vary depending on the program. We strive to maintain optimal learning environments, typically with [Specify range, e.g., 10-20] participants per session.
What is the format of the training/course/class/program? A: Our programs are delivered in a variety of formats, including [Specify formats, e.g., online, in-person, blended, self-paced]. Each format is designed to maximize learning and engagement.
Do you offer any certifications or qualifications upon completion?
Yes, many of our programs offer [Specify certifications, e.g., certificates of completion, industry-recognized certifications]. Please refer to the specific program details for more information.
How do I register for a training/course/class/program?
You can register online through our website or by contacting our registration team at [Contact information].
What are the payment options? We accept [Specify payment methods, e.g., credit cards, debit cards, bank transfers, PayPal].
Do you offer any discounts or payment plans?
We may offer discounts for [Specify discounts, e.g., early bird registration, group bookings, students, alumni]. We also offer flexible payment plans for select programs. Please contact us for more details.
What is your cancellation and refund policy?
Our cancellation and refund policy varies depending on the program. Please refer to the specific program details or contact our registration team for more information.
What materials are included in the training/course/class/program?
The materials included vary by program and may include [Specify materials, e.g., digital workbooks, textbooks, access to online resources, software licenses].
Will I have access to the materials after the training/course/class/program ends?
Access to materials may vary depending on the program. Please refer to the specific program details for more information.
Is there any required software or hardware?
Some programs may require specific software or hardware. These requirements will be clearly stated in the program description.
What support is available during the training/course/class/program?
We offer a range of support options, including [Specify support, e.g., instructor Q&A sessions, online forums, email support, dedicated support staff].
What is the time commitment required for the training/course/class/program?
The time commitment varies depending on the program and format. Please refer to the specific program details for more information.
What happens if I miss a session?
We understand that unforeseen circumstances may arise. We will work with you to provide access to missed materials or alternative learning options where possible.
Do you offer any post-training/course/class/program support?
We may offer post-program support such as [Specify support, e.g., access to alumni networks, career resources, ongoing mentorship].
What are the technical requirements for online programs?
Generally, you will need a reliable internet connection, a computer or mobile device, and a web browser. Specific technical requirements may vary by program.
What platform do you use for online learning?
We use [Specify platform, e.g., Zoom, Google Classroom, proprietary learning management system].
Do I need any prior technical experience?
Prior technical experience may be beneficial for some programs, but many of our programs are designed for beginners. Please refer to the program description for specific requirements.
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We have word definitions on our website to enhance user experience and clarity, especially if your site deals with specialized terminology, complex concepts, or a diverse audience. Here's a breakdown of why it's beneficial:
Book
A "book" is the broadest term. It traditionally refers to a collection of written or printed sheets of paper bound together within covers. It can encompass a wide range of genres, including fiction, non-fiction, academic texts, and more. It signifies a substantial piece of written work. Books has a broad range of purposes. Books can be physical or digital. Books can be very comprehensive. Books can be physical (printed) or digital (ebook), typically longer than a guide, and may serve various purposes: entertainment, education, information.
Class
A "class" typically refers to a single, specific session of instruction. It's a meeting where a teacher or instructor delivers a lesson on a particular subject. It's a component of a larger course. Example: "I have a math class at 10 a.m." Short duration. Focused on a specific topic within a broader subject. Often a single event or a recurring event within a set schedule. A "class" is a single session.
Coaching
Coaching is focused on empowering individuals or teams to develop their own skills and find their own solutions. Coaches facilitate growth and development by asking powerful questions, providing support, and holding clients accountable. The emphasis is on personal and professional development. Coaches take a more facilitative approach, guiding clients through a process of self-discovery and growth. They help clients identify their goals, overcome obstacles, and develop action plans. They believe the client has the answers within themselves. The outcome is often personal or professional growth, improved performance, or enhanced leadership skills. Coaching engagements can be ongoing, with a focus on long-term development. Coaches facilitate the client's own expertise. Coaches are facilitative. Coaches help clients solve their own problems. Coaching is focused on the person.
Consulting
Consulting is primarily focused on providing expert advice and solutions to specific problems. Consultants are hired for their specialized knowledge and experience in a particular area. The emphasis is on delivering tangible results and implementing solutions. Consultants typically take a more directive approach, analyzing situations, gathering data, and providing recommendations. They often provide specific strategies, plans, and implementations. They are seen as the "experts" providing the answers. The outcome is often a specific deliverable, such as a report, a plan, or a system implementation. Consulting engagements are often project-based, with a defined start and end date. Consulting is focused on the problem. Consultants solve problems. Consultants are directive.
Courses
Are structured learning programs with a specific curriculum, timeline, and objectives. Courses are a part of the broader training process and can contribute to overall training, skill development, and knowledge acquisition. Courses can help students develop critical thinking and problem-solving skills. A "course" is a structured program of study that covers a particular subject in a comprehensive way. It consists of a series of classes, lessons, or modules. Example: "A history course," "an online marketing course." Broader scope than a single class. Structured curriculum with learning objectives. May lead to a grade, certificate, or credit. Can vary greatly in length.
eBook (Electronic Book)
An "ebook" is a digital version of a book. It's designed to be read on electronic devices like e-readers, tablets, smartphones, or computers. Digital format (e.g., EPUB, PDF). Offers portability and accessibility. May include interactive features (e.g., hyperlinks, search functionality). Ebook is a book in a digital format. Ebook is exclusively digital. Ebook mirrors the purposes of a book, but in a digital form.
eBooklet
"eBooklet" emphasizes the size and format of the document. It implies a short, concise digital book. It's often used for shorter informational pieces, such as reports, brochures, or small instruction sets. It is a smaller version of an ebook. An eBooklet is for short, digital informational pieces.
eManual:
This term strongly implies a digital version of a traditional "manual." It's most often used for documents that provide instructions for using a product, piece of software, or system. Think of it as the digital equivalent of the instruction booklet that comes with a device. It is usually very factual, and instructional. An eManual is very specific to instructions.
eGuide:
"eGuide" is a more general term. It suggests a digital resource that provides information or direction on a particular topic. It can encompass a broader range of subjects than an eManual. For example, you might find eGuides on travel, hobbies, or professional skills. It is meant to guide the reader through a subject. An eGuide is for broader informational guidance.
Guide
A "guide" is a type of book or document that provides practical information or instructions on a specific typist. It's typically focused on "how-to" knowledge or step-by-step procedures. Emphasis on practical application. Often structured for easy reference. May include diagrams, illustrations, or checklists. Tends to be more focused and concise than a general book. A guide is designed to lead you through a process, or to give you specific information about a subject. Guides is usually more focused and specific. Guides is primarily for providing practical instruction. Guides can be in either format.
Program
A "program" is a broader term that encompasses a set of related courses or activities designed to achieve a specific goal. It may involve multiple courses, training sessions, and other components. Example: "A degree program," "a professional development program. Comprehensive and long-term. May have specific requirements and prerequisites. Often leads to a formal qualification or certification. Can be a collection of courses. A "program" is a collection of courses and other learning activities.
Reviews
Dive into authentic feedback from those who’ve experienced our products and services firsthand. From five-star raves to constructive insights, our reviews reflect the diverse voices of our community.
Testimonials
Discover heartfelt stories shared by loyal clients. These testimonials highlight the impact we’ve made on their lives, whether it’s through exceptional customer service, life-changing solutions, or memorable experiences.
Training
Focuses on developing specific skills for a particular role or task. Training is a formal process where a trainer transfers knowledge and skills to a trainee. Training can include lectures, seminars, and practical demonstrations. The goal of training is to teach trainees how to do specific tasks so they can perform them independently. Emphasis on practical application. Goal-oriented, with a focus on achieving specific outcomes. May involve workshops, demonstrations, and practice exercises. Often focused on immediate application of learned skills. "Training" is focused on skill development.
Yoni
The word “yoni” originates from ancient language. This reflects the symbolic power and life-giving nature associated with the term.